Frequently Asked Questions: Plain (unprinted) Carrier Bags

May I order by phone?

You are very welcome to call 01903 202 333, and we shall put your order through as a card transaction. We enjoy talking to our customers!

I would like despatch to multiple locations.

We will be delighted to help, we are set up for this service. Just use the email form or call us on 01903 202 333.

I want to open a credit account.

Sorry, credit accounts are not available. But by using a credit card to order online or by phone with us, you can obtain your card issuer's normal credit facility.

How do I know you have the goods in stock?

Our website will show the goods as "Out of Stock" and it will not allow you to purchase them. So, if you can order it, you know we have it, and you can expect delivery next working day (if ordered by 3.30pm).

Will my account information be secure?

We use state-of-the-art technology to keep your account information secure. We do not pass on customer data to third parties, except delivery addresses to our carriers. We do NOT keep a record of your credit or debit card information, which is why you will need to re-key your card data on every order for the sake of your security. Please see our privacy statement.

Why should you have my money before I have the Goods?

When you provide your card details on the secure site this enables us to draw the payment you have authorised, and it arrives in our bank account a few days later.

Do you have a brochure?

Sorry, we don't, but this website is much more comprehensive and up to date than any printed brochure could be.

What are your prices composed of?

Prices include delivery to mainland England, Wales and Scottish Lowlands, on the next working day. Scottish Highlands takes longer - 2 to 3 working days. Orders under £30 ex VAT will be charged an additional £9.45 packing and carriage. We aim to have 98% of England, Wales and Scottish Lowlands orders, placed by 3.30pm, delivered the next working day.

Can you deliver to other areas?

Yes, we can. For deliveries excluded in our prices, such as The Channel Islands, Western Isles, Northern Ireland, and other countries, please phone 01903 202 333 for a freight quote.

I want same-day delivery, Saturday delivery, or a timed delivery.

Just phone us on 01903 202 333 and we shall be pleased to help you.

Can you print my logo on your stock carrier bags?

We can print from just 100 bags, using screen printing, digital, or flexographic printing on our stock bags. We can deliver in 7-10 working days. Just use the Bag Selector on our homepage, then go ahead and order in 5 easy stages, or please call us on 01903 202 333. For more information see our FAQ Express Print. 

I use large quantities of carrier bags, can you make a special offer?

Yes, by all means, we are delighted to quote special rates for a pallet or larger quantities of non-palletised boxes. In addition, we are very good at regular despatch to multiple locations. Just call us on 01903 202 333.